Elevate your career with BC Public Service as a Senior Customer Service Representative in Smithers, BC. Engage directly with the public while leading a team in a welcoming, inclusive environment.

This full-time, on-site role requires a strong commitment to delivering service excellence. You will supervise a team, provide in-person and phone services, and ensure fair, empathetic interactions. Experience in conflict resolution and high-paced customer service is crucial for success in this position.

Key Responsibilities: • Lead and support a diverse team in service delivery • Provide in-person and telephone services to clients • Foster an inclusive and respectful setting • Manage conflict and de-escalate challenging situations • Ensure services are equitable for all constituents

Requirements: • Grade 12 graduation or equivalent education • Experience in supervising teams in high-volume environments • Proficient in MS Office and digital tools • Strong communication and interpersonal skills • Willingness to travel to other work sites

Bring your leadership and customer service expertise to the BC Public Service in Smithers. #J-18808-Ljbffr

📌 Senior Customer Service Representative in Smithers (Winnipeg)
🏢 British Columbia Public Service Careers
📍 Winnipeg