Elevate customer experiences as a Major Accounts Coordinator at Midland Transport, based in Dieppe, NB. Manage strategic portfolios and collaborate with teams to drive business growth.
Midland Transport seeks a motivated individual to serve as a primary contact for key accounts. This role focuses on customer retention and enhancing valuable relationships while ensuring customer satisfaction. You will engage with internal stakeholders and analyze account performance, proactively addressing issues as they arise.
Key Responsibilities:
• Oversee key accounts to meet customer expectations
• Monitor accounts to identify potential issues proactively
• Respond to customer inquiries and escalate concerns
• Onboard recent customer accounts effectively
• Generate and maintain various performance reports
Requirements:
• High School Diploma; College Diploma preferred
• 2 to 5 years of call center experience
• Bilingual in English and French required
• Strong analytical and problem-solving abilities
• Proficient in Microsoft Office applications
Drive customer satisfaction and accountability for success in the Major Accounts Coordinator role at Midland Transport.
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📌 Major Accounts Coordinator at Midland Transport (Dieppe)
🏢 Midland Transport
📍 Dieppe