Become a Customer Experience Analyst with Beanfield and enhance community connections in a remote work setting. Focus on customer satisfaction while achieving sales targets effectively.
This position involves reporting to the Manager of Customer Experience and managing inbound customer interactions to assess their needs. Your role will be crucial in driving business growth through strategic upselling and seamless customer service. Exceptional communication and problem-solving skills will enable you to excel in this supportive setting.
Key Responsibilities:
• Achieve daily and monthly sales targets consistently
• Upsell and cross-sell products tailored to customer needs
• Accurately document and track all customer interactions




• Provide timely responses to customer inquiries
• Engage in regular training to stay updated on offerings
Requirements:
• At least 5 years of experience in customer service
• 3-5 years in a call centre sales environment preferred
• Solid background in sales and customer service roles
• Bilingual English and French is an asset
• Strong communication and persuasion skills
Shape customer interactions at Beanfield while enhancing your sales acumen in this fulfilling role.
#J-18808-Ljbffr

📌 Remote Customer Experience Analyst Role (Toronto)
🏢 Socket.dev
📍 Toronto