Base pay range

CA$50.00/hr - CA$50.00/hr

Talent Acquisition Specialist with in US IT | Sourcing & Hiring

Job Overview

We are looking for an experienced UI/UX Manager – Conversation Design Consultant to lead the design of AI-driven conversational experiences across chat and voice platforms. This role focuses on creating intuitive, human-like, and customer-centric conversational journeys by combining UX design, storytelling, and data-driven insights.

Key Responsibilities

- Design end-to-end conversational experiences for chatbots and voice bots
- Create conversation scripts, dialog flows, and bot responses aligned with brand voice
- Develop user personas, journey maps, and scenario-based conversations
- Analyze customer interaction patterns to improve engagement and usability
- Apply UI/UX principles to conversational interfaces across multiple channels
- Collaborate with Product, Engineering, QA, and Operations teams for delivery




- Create UX artifacts such as flow diagrams, mockups, and documentation
- Test and refine conversations based on user feedback and performance insights

Required Qualifications

- 5+ years of experience in UX design, user research, or customer experience design
- 2+ years of experience in conversation design, copywriting, linguistic analysis, or content design
- Solid understanding of chatbots, voice interfaces, and conversational AI platforms
- Excellent creative writing and storytelling skills
- Ability to explain design decisions and collaborate with cross-functional teams

Seniority level

- Mid‑Senior level

Employment type

- Contract

Job function

- Information Technology

Industries

- IT Services and IT Consulting

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📌 UI/UX Manager (Toronto)
🏢 Aptino
📍 Toronto