Become a Guest Services Manager at Sheraton Centre Toronto, enhancing guest satisfaction through effective team leadership and front office management. Focus on delivering high-quality operations.

In this full-time role, you will support front office functions, ensuring smooth check-ins and exceptional guest interactions. You will work with the front desk team to set performance goals and effectively address complaints, aiming for maximum guest retention and satisfaction.

Key Responsibilities: • Manage daily front desk operations and staff levels • Train employees in service best practices • Resolve guest issues promptly and professionally • Communicate departmental objectives to the team • Monitor compliance with hotel standards and procedures

Requirements: • High school diploma or GED; 2 years experience in services • OR a 2-year degree in Hospitality or Business • Robust leadership and issue-resolution skills • Ability to foster team cooperation and trust • Commitment to guest engagement and satisfaction

Support Sheraton's mission of exceptional service in Toronto. #J-18808-Ljbffr

📌 Sheraton Toronto Guest Services Manager (Winnipeg)
🏢 Sheraton Hotels & Resorts
📍 Winnipeg