ODL is seeking a Customer Service Clerk in Canada to act as the primary contact for customers. You will handle inquiries by phone, email, or chat, resolving non-technical issues and offering tailored solutions. You will analyze needs, coordinate with other departments, and ensure customer satisfaction with timely updates and accurate information. You will use CRM and ERP systems to document activities, verify returns (RMAs), and confirm delivery schedules.
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📌 Multichannel Customer Support Specialist (Hybrid) (Winnipeg)
🏢 ODL
📍 Winnipeg