Lead patient experience efforts at Cambridge University Hospitals NHS Foundation Trust, focusing on the Children and Young People's Gender Service. This full or part-time role is essential for managing PALS and enhancing service delivery.

As a Patient Experience Lead, you will play a key role in analyzing patient feedback and managing PALS inquiries. This position will allow you to contribute meaningfully to the experiences of children and young people seeking gender-related support. Your insights will shape improvement initiatives and enhance overall service quality.

Key Responsibilities:



• Oversee PALS inquiries and patient feedback management • Collect and report on patient experience metrics • Implement strategies for service delivery enhancement • Ensure quick resolution of patient concerns and inquiries • Serve as a key resource for staff and families in care processes

Requirements: • Background in patient experience or advocacy services • Capable of analyzing feedback data effectively • Compassionate approach to patient interactions • Experience within NHS or similar healthcare settings • Willingness to work flexible schedule or part-time

Elevate patient care experiences with your expertise at CUH. #J-18808-Ljbffr

📌 Patient Experience Lead for Children’s Services (East Gwillimbury)
🏢 Allscreens Nationwide
📍 East Gwillimbury