Take on a pivotal role in leading customer experience initiatives at the City of Calgary. This full time position focuses on resolving escalated issues and fostering a culture of performance.In this leadership role, you will coach and motivate a team, ensuring alignment with corporate values while working to enhance service delivery. Candidates must bring a dedicated degree and a decade of relevant experience, with significant years spent in a leadership position. This position involves strategic planning and using data to instigate change across Water Services.Key Responsibilities:
- Mentor a high-performing customer service team
- Develop and implement training plans for performance
- Analyze data to support decision-making processes
- Identify improvements in service delivery and customer value
- Lead initiatives for change within Water ServicesRequirements:
- Bachelor’s or higher in Business or related field
- 10 years of experience in customer management roles
- 5 years of leadership experience
- Expertise in contract and change management
- Excellent verbal and written communication skillsMake an impact in customer service leadership at the City of Calgary.#J-18808-Ljbffr