Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary:

Clio is the global leader in legal AI, trusted by hundreds of thousands of legal professionals across 130+ countries and having surpassed $500M ARR in 2026. As legal work is rebuilt around AI, the expectations customers hold for service are being rebuilt with it — and this role sits at the center of that shift. We are seeking a

Vice President of Global Customer Support

to define and lead the multi-year strategy for how Clio serves its customers worldwide. You will own the end-to-end support experience across Clio's core practice management platform and Clio Work, our intelligent Legal AI assistant,



leading a 150+ person global organization across five locations and a portfolio of AI agents operating alongside them. This is an executive mandate to reimagine support, not optimize it. You will build a model where every Clion is focused on the complex, high-value interactions that require real expertise, judgment, and relationship depth — while AI agents handle the rest at scale. You'll own the P&L; for global support, set the operating standard for service quality across the company, and establish support as a durable growth engine and competitive differentiator rather than a cost center. You will report to the SVP, Customer Success, sit on the CX leadership team, and partner directly with Product, R&D;, Revenue, and the executive team on the decisions that shape the customer

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📌 VP, Global Customer Support (Winnipeg)
🏢 Clio
📍 Winnipeg