Become a valued IT Support Helpdesk Analyst with the Canadian Mental Health Association. Provide essential technical support while positively impacting those facing mental health challenges.
This permanent, full time position involves assisting users with various technical issues while working at the London office four days a week. You'll manage helpdesk tickets, guide users, and troubleshoot problems efficiently. Problem-solving and communication skills are paramount for this role.
Key Responsibilities:
• Provide prompt technical assistance for users
• Document and resolve service tickets accurately
• Diagnose and troubleshoot software and hardware issues
• Set up user accounts and manage technical queries
• Maintain detailed performance logs and reporting
Requirements:
• College diploma or university degree in IT
• G2 driver's license with access to a vehicle
• Valid Criminal Record Check (CRC)
• Proven helpdesk or technical support experience
• Excellent verbal and written communication
Use your expertise to foster change within the community through technical support.
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📌 Technical Support Helpdesk Analyst (London)
🏢 CMHA Thames Valley Addiction and Mental Health Services
📍 London