Lead customer success with Conexiom and transform how businesses operate with creative order automation. This remote role focuses on relationship management and driving customer growth.

As a Remote Senior Customer Success Manager, you will independently manage a varied portfolio of clients, emphasizing health, retention, and strategic growth. You'll build connections with senior stakeholders to create a feedback loop that enhances services and meets business objectives. Your proactive approach ensures swift resolution of potential conflicts and elevated customer satisfaction.

Key Responsibilities:



• Establish and nurture strong relationships with executive stakeholders • Oversee health and renewal outcomes for your client portfolio • Proactively identify signs of churn and address them swiftly • Translate customer data into actionable insights for strategy • Enable Sales to close on qualified expansion opportunities

Requirements: • Strong experience managing diverse customer portfolios • Demonstrated ability to engage with senior executives confidently • Proven track record in reducing churn risk and driving renewals • Technical fluency for easy communication with non-technical users • Knowledge of CRM and other customer management tools

Drive positive change and measurable outcomes for Conexiom's clients through your leadership in customer success. #J-18808-Ljbffr

📌 Remote Senior Customer Success Manager (Winnipeg)
🏢 Conexiom
📍 Winnipeg