Join FCC as a Technical Analyst, specializing in Business Enablement to provide advanced Level 3 support for enterprise applications in a hybrid work setting. Your technical skills will enhance user efficiency.
This permanent position at FCC will have you tackling escalated issues for software-as-a-service tools, collaborating closely with cross-functional teams for user enablement. With your analytical mindset, you will document findings and create useful support materials while staying current with vendor updates and product changes. Your role plays a crucial part in optimizing technical processes.
Key Responsibilities:
• Handle escalated support issues with SaaS applications
• Perform root-cause analysis and technical remediation
• Acquire hands-on experience of enterprise tools




• Review new features and product updates from vendors
• Document key findings and knowledge for user enablement
Requirements:
• Degree in computer science or similar field
• Two years of experience in application support
• Solid knowledge of SaaS and vendor-supported platforms
• Excellent troubleshooting and documentation abilities
• Quick adaptation to various business tools
Contribute to FCC's mission by supporting the agricultural sector through your technical expertise and collaborative spirit.
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📌 FCC Technical Analyst for User Support (Regina)
🏢 Farm Credit Canada
📍 Regina