Drive customer engagement and support strategies with Clio as the Vice President of Global Customer Support. Spearhead innovative service solutions and lead a global team dedicated to enhancing customer experiences.

As Clio's Vice President of Global Customer Support, you will define a multi-year support strategy while overseeing a global team of over 150 professionals. This pivotal role emphasizes transforming the support experience by leveraging AI technologies and developing high-quality, impactful customer interactions. Your leadership will guide Clio's practice management platform and Clio Work, ensuring optimal service delivery and customer satisfaction.

Key Responsibilities:



• Define and implement multi-year customer support strategies • Lead a 150+ person global support organization • Manage P&L; for global support operations • Establish service quality standards company-wide • Collaborate with cross-functional teams for customer insights

Requirements: • Proven track record in customer support leadership • Experience in AI-driven service environments • Strong P&L; and operational management skills • Excellent relationship-building capabilities • Executive-level communication and collaboration skills

Influence Clio's support landscape and elevate the customer journey by fostering creative strategies and deep insights. #J-18808-Ljbffr

📌 Global Customer Support Executive at Clio (Winnipeg)
🏢 Clio
📍 Winnipeg