Drive excellence in application support with TD as an L3 IT Support Analyst in Toronto, Ontario. Your expertise in Salesforce Marketing Cloud will help deliver robust production support every day.
This senior role involves managing the stability of Salesforce platforms, focusing on operational efficiency and incident resolution. You'll be expected to troubleshoot issues quickly and effectively, supporting critical business applications while ensuring compliance with industry standards.
Key Responsibilities:
• Monitor production environments and troubleshoot issues promptly
• Engage in root cause analysis for high-impact incidents
• Maintain support documentation and incident records
• Provide training and guidance to junior team members
• Engage in after-hours support as needed
Requirements:
• Bachelor’s degree or Technical Certificate required
• 5-7 years of application support experience
• Proficient in ITSM tools like Jira and ServiceNow
• Solid analytical skills with experience in complex troubleshooting
• Ability to quickly learn and apply new technical knowledge
Support TD's vision of innovative banking through outstanding technical service and client engagement.
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📌 IT Support Analyst in Toronto - TD
🏢 TD
📍 Toronto
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