We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: Quality: conversations that feel authentic and on-brand. Experience: effortless shopping from chat to checkout. Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. About the Partnerships Team At Gorgias, partnerships drive over 50% of our revenue (75% of our Enterprise revenue) - partnerships has and always will be a cornerstone of our strategy. We're looking for a Senior Partnerships Manager to manage and grow relationships with our agency partners including ISVs, BPOs, development, digital marketing and e-commerce agencies. This is a high-impact, externally facing role where you'll drive joint revenue initiatives, coordinate sales cycles, and evolve partners from basic referral relationships into fully engaged Gorgias service providers.



In this role you will take ownership of the North America region, building your own strategy and being given the autonomy needed to execute alongside your colleagues in the North America sales and success teams. You'll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies. What You'll Do Own and grow a portfolio mid-market and enterprise-level agency partnerships, focusing on revenue accountability and long-term strategic alignment. Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives. Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience. Drive partner-sourced and partner-influenced pipeline, actively managing chance follow-up and reporting. Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks. Implement and optimize a revenue-under-management model for key agencies. Represent Gorgias at industry conferences and travel regularly (~25%) - be 'the face' of Gorgias in North America. Proactively communicate progress, successes and risks, surfacing blockers early and driving alignment with cross-functional stakeholders. Who You Are 3 to 5+ years of partnerships experience, ideally with a background in enterprise partnerships, enterprise sales, or strategic

📌 Senior Partnerships Manager (Toronto)
🏢 Gorgias
📍 Toronto