Join Marsh as a Senior Specialist in Operations Management, focusing on client onboarding and service delivery. Drive improvements and ensure operational excellence across Canada.
In this senior role, you will be the main point of contact for Client Management Operations in Canada. Key skills include stakeholder engagement, operational oversight, and KPI management. You'll work closely with business leaders and cross-functional teams to enhance processes and improve the client experience.
Key Responsibilities:
• Serve as the strategic partner for Canadian business leaders
• Develop engagement plans to boost CMO service adoption
• Act as the escalation point for operational issues
• Monitor and report on key operational KPIs




• Lead process improvements and automation initiatives
Requirements:
• Bachelor's degree in related field or equivalent experience
• 7+ years in client operations or service delivery
• Solid communication and presentation skills
• Problem-solving and priority management abilities
• Experience with offshore teams and hybrid work models
Leverage your operational expertise to drive success in client management at Marsh, enhancing workflow and client experience.
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📌 Senior Operations Specialist at Marsh (Toronto)
🏢 Marsh Risk
📍 Toronto