Elevate your career with Canadian Fiber Optics as a Technical Customer Support Representative. Engage with customers while resolving issues related to fiber optic services and billing.
This role is designed for a customer-focused professional with at least two years of experience. You will communicate via various channels, helping both residential and business clients with inquiries and technical problems. Your ability to create a positive experience will be crucial in retaining customer satisfaction.
Key Responsibilities:
• Provide support via phone, email, and chat channels
• Troubleshoot Wi-Fi and service-related technical issues
• Assist customers in upgrading services and activating features
• Document interactions clearly within the CRM system
• Meet performance metrics for service quality and satisfaction
Requirements:
• Minimum of 2 years experience in customer service
• Knowledge of technical support is an asset
• Solid communication skills, both orally and in writing
• Effective organizational and time management skills
• Capacity to adapt in a fast-paced environment
Become a key player in delivering exceptional support at Canadian Fiber Optics.
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