Drive customer experience innovation at Amazon as a Software Development Manager in Toronto, Canada. Lead engineering teams to enhance Customer Service applications and tools every day.
As a Software Development Manager with Amazon's Contact Handling Experience team, you will guide a high-performing engineering group to create industry-leading applications for Customer Service Associates. The focus is on improving customer interactions through robust software solutions. You will leverage your engineering management expertise to oversee the software development life-cycle and promote engineering excellence across the organization.
Key Responsibilities:
• Manage a high-performing software development team • Oversee the entire software development life-cycle • Create and execute roadmaps and project plans • Report on software development status and performance • Foster continuous improvement in team processes
Requirements: • 3+ years of team management experience • 7+ years in engineering roles • Experience with software architecture and design • Knowledge of software development practices • Familiarity with product management collaboration
Be an integral part of creating exceptional customer experiences through outstanding software management at Amazon. #J-18808-Ljbffr
📌 Lead Software Development Manager at Amazon (Winnipeg)
🏢 Amazon
📍 Winnipeg
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