Take the lead in customer success as a Lead Customer Support Executive at Klipboard, Ontario. Cultivate a customer-centric culture and drive satisfaction metrics through your leadership.

As part of Klipboard's expansion after acquiring RAM Global Solutions Ltd, you will oversee a skilled team committed to exemplary customer service. This fully office-based role involves managing support operations, mentoring team members, and refining inventory processes to maintain optimal stock levels. Your leadership will play a key role in improving client relations and ensuring service excellence.

Key Responsibilities: • Supervise and train Customer Service Representatives (CSRs)



• Ensure timely resolution of customer issues and inquiries • Manage stock inventory and implement control processes • Establish performance metrics and report on team success • Align customer service strategies with business goals

Requirements: • Bachelor’s degree in business or a related discipline is preferred • 3+ years in customer support, including supervisory experience • Experience in SaaS or technology-based environments • Skilled in CRM and helpdesk tools • Robust leadership and communication abilities

Lead the way in enhancing customer satisfaction and team success at Klipboard. #J-18808-Ljbffr

📌 Lead Customer Support Executive at Klipboard (Winnipeg)
🏢 Klipboard
📍 Winnipeg