Provide outstanding customer service as a Front Desk Agent at Kingsmill, handling guest check-ins and reservations with care. Enhance the guest experience from arrival to departure.
In your role as a Front Desk Agent, you will be responsible for ensuring a seamless check-in process and promoting Kingsmill's facilities. You will answer questions, manage transactions, and interact with a diverse range of guests, solving issues with professionalism. Strong communication and sales skills are necessary for success.
Key Responsibilities:
• Process guest check-ins and payments accurately
• Assign guest rooms and secure keys
• Make and manage reservations efficiently
• Answer phones using proper etiquette
• Handle guest complaints and document issues
Requirements:
• People-oriented with solid human relation skills
• Basic proficiency in computers and accounting
• Flexible and adaptable to procedural changes
• Capable of working long hours on foot
• Able to manage physical requirements during shifts
Deliver exceptional service and operational support at Kingsmill as a key part of the front desk team.
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📌 Kingsmill Front Desk Agent Position (Williamsburg)
🏢 Kingsmill Resort
📍 Williamsburg