is accountable for establishing and maintaining an ongoing service-based relationship with the team. The successful candidate will be expected to work from the office Monday to Friday. The key responsibilities of this role include:
Administration and File Management
Undertake large and small copying requests, scanning, binding and finishing copied work Working with Office Services as applicable Receive and process file management requests Create new files in the system and undertake all file closing procedures Open new file folders and label accordingly Work with the practice management system to log and record documents Undertake all file management (return or add documents) and file housekeeping procedures to ensure existing client files are constantly up to date Understand, identify and process all principle documents within files Process archive retrieval requests Maintain all filing and work areas in a tidy and orderly manner Assist with Know Your Client (“KYC”)
and conflict checking procedures in accordance with the firm’s procedures Conduct searches as requested Keep a record of time spent on various administrative tasks for internal purposes Any other duties as requested by the business Customer Service
Address any Lawyer and/or Legal Support Services member inquiries in a prompt and efficient manner Communicate and liaise with requestor on file management issues Consistently and appropriately update the team on progress where appropriate Work with team to offer assistance wherever possible Established knowledge of Microsoft Office suite software (e.g., Word, Excel, PowerPoint) and CRMPost-Secondary diploma in Administration or Legal Assistant studies, an asset Ability to take initiative Flexible and enthusiastic self-starter Strong organization and multi-tasking skills Strong oral and written communication skills Excellent interpersonal skills Strong teamwork skills Ability to work under pressure and meet deadlines Sound knowledge of support services A desire to continuously improve skills A robust focus on ensuring the highest levels of client service standards are delivered and maintained