Drive strategic decision-making at WestJet as the Manager of Strategic Insights. This in-person role prioritizes guest experience through leading-edge research and empirical insights generation.In this pivotal position, you will lead the Strategic Insights Team to ensure the execution of high-quality research methodologies. Your expertise will translate complex data into actionable insights affecting both guest and employee experiences while fostering a collaborative work workplace.Key Responsibilities:
- Lead and develop the Strategic Insights team
- Ensure timely execution of research initiatives
- Convert qualitative and quantitative data into insights
- Collaborate with stakeholders to meet strategic needs
- Enhance research methodologies through technologyRequirements:
- Bachelor’s degree in relevant areas
- 7+ years in customer research and analytics
- 3+ years of team leadership experience
- Familiarity with Medallia, Qualtrics, or similar platforms
- Strong skills in survey design and data analysisBring your expertise in strategic insights to WestJet and make an impact.#J-18808-Ljbffr