Overview

We are looking for a ServiceNow Business Analyst / Administrator on contract for one of our banking clients in Toronto.

Client: Bank

Location: Toronto, 2 days a week onsite

Duration: 6 months

Role Summary

The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical ServiceNow teams , gathering and translating business requirements into functional specifications that enable effective ServiceNow solutions. The role focuses on process improvement, platform adoption, and value realization , not platform development.

Responsibilities

- Act as a liaison between business stakeholders and ServiceNow technical teams to translate business needs into functional requirements.
- Gather and document requirements, create user stories,



and support acceptance criteria and testing efforts.
- Support process improvement, platform adoption, and value realization within the ServiceNow implementation.

Must Have skills / experience

- Minimum 5 yrs of experience as Business Analyst with Enterprise clients in ServiceNow Modules
- 5 yrs experience in Agile methodology
- 5 yrs experience in Jira, Confluence and Scrum
- Robust experience with documentation and creating user stories

Nice to have

- Prior experience working with ServiceNow/ Asset Management / CMDB
- Prior experience working with Banking Sector

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📌 ServiceNow Business Analyst (Toronto)
🏢 Soroc Technology
📍 Toronto