Become a vital component of CGIC as a Hybrid Claims Service Representative. Focus on providing top-notch client assistance for claims inquiries in this full time role.
In this position, you will facilitate exceptional client interactions, assist in collecting and processing claim details, and navigate clients through insurance procedures. Your proactive problem-solving skills and attention to detail will ensure that clients receive timely and accurate information, reinforcing CGIC's commitment to service excellence.
Key Responsibilities:
• Ensure client service excellence in all claims interactions
• Gather detailed information regarding claims from clients
• Assist clients in understanding their claims reporting options




• Escalate complex claim scenarios for further review
• Provide actionable feedback to improve client processes
Requirements:
• Minimum one year of customer service experience needed
• Knowledge of client interaction principles required
• Proficient in Microsoft Office and email communication
• Committed to obtaining necessary insurance designations
• Assets: experience in a contact center and understanding claims concepts
Capitalize on your service acumen and empathy to support clients effectively within CGIC's Claims team.
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📌 Hybrid Claims Service Representative at CGIC (Calgary)
🏢 Co-operators
📍 Calgary