Join Accenture Song as a Senior CCaaS Engineer to innovate customer service solutions with Amazon Connect and Google CCAI. This role focuses on scalable, intelligent integrations.

As a Senior CCaaS Engineer, you'll lead the design and implementation of comprehensive contact center solutions. Your technical prowess will be crucial in optimizing communication workflows and deploying AI-enhanced features across platforms. Collaborating with developers and stakeholders, you will ensure the highest standards of engineering excellence and project success.

Key Responsibilities:



• Configure and maintain Amazon Connect and Google CCAI solutions • Develop agent-assisted capabilities using AI and natural language processing • Integrate backend services and facilitate contact center migrations • Support CI/CD implementation and infrastructure management • Document technical processes and configurations for future reference

Requirements: • Minimum 3 years CCaaS engineering experience • Proven skills in Amazon Connect and Google CCAI • Backend development expertise in Python, Node.js, or Java • Proficient in cloud services and CI/CD practices • Robust analytical and troubleshooting abilities

Drive forward-thinking projects that enhance client engagement at Accenture Song. #J-18808-Ljbffr

📌 Senior CCaaS Engineer for Accenture (Winnipeg)
🏢 Accenture
📍 Winnipeg