Join the Staples team as a Bilingual Customer Support Specialist providing key ServiceOntario solutions. Ensure positive customer interactions in a retail store workplace.
As a Bilingual Customer Support Specialist at Staples Canada, you will focus on delivering exceptional service while assisting customers with ServiceOntario offerings. This role demands problem-solving capabilities and effective bilingual communication skills, along with 1-2 years of customer service experience. You’ll engage customers, attend to their needs, and ensure a secure handling of their data.
Key Responsibilities:
• Provide knowledgeable service to enhance customer experience
• De-escalate concerns with empathy while explaining details




• Warm-transfer customers to appropriate departments
• Maintain lobby readiness and support merchandising tasks
• Participate in required training and team meetings
Requirements:
• Minimum 1-2 years of customer service experience
• Proficiency in English and French is mandatory
• Familiarity with Microsoft Office and databases
• Strong organizational and planning skills
• Ability to manage distractions effectively
Bring your expertise in bilingual customer support to Staples and make a difference in customer interactions.
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📌 Staples Bilingual Customer Service Role (Toronto)
🏢 Staples Canada
📍 Toronto