Kotn is dedicated to creating elevated essentials for everyday moments, combining simplicity, functionality, and high-quality craftsmanship. We believe that the items you use daily deserve as much thought and care as your most treasured possessions. Our mission is to design products that enhance your quality of life while remaining accessible and beautiful. As a proud Certified B Corporation, we are committed to sustainability and ethical practices in everything we do.

Customer Experience & Service (70%)

- Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Leverage reporting to provide value in merchandising and store changes, driving positive sales
- Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines

Operations (20%)

- Perform managerial duties including closing, opening and standing in for the Store Manager when needed
- Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization




- Take initiative with ideating recent processes to streamline operations and collaborate with Store Manager to provide a better omnichannel customer experience
- Supervise professional inventory counts as required
- Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelines
- Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment
- Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low

What You’ll Bring:

Integrity

Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos

Communication

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Optimistically acclimates to environments of change whether through process, industry or organizational

Contributes to an environment that supports transparency and cooperation among others

Additional Requirements:

- 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment
- Previous experience in operations and merchandise is a must
- A diverse set of interests and skills
- Must have basic knowledge of Microsoft Excel

#J-18808-Ljbffr

📌 Sales Lead (Vancouver)
🏢 Kotn
📍 Vancouver