Lead customer success initiatives at the ultimate AI platform! Join the company in Kitchener, Ontario, to drive product adoption and cultivate long-term customer relationships.
As the Manager of Customer Success, you will manage a high-performing team of Customer Success Managers dedicated to maximizing customer value and retention. This hybrid position supports key accounts while collaborating with cross-functional teams to ensure our solutions continuously exceed expectations. You'll also develop engagement strategies for at-risk customers to improve overall outcomes.
Key Responsibilities:
• Lead and mentor a team of Customer Success Managers
• Drive product adoption and minimize customer churn
• Monitor customer health and manage escalations




• Report key performance metrics to senior leadership
• Collaborate with various teams to enhance customer strategies
Requirements:
• 2-3+ years of management experience in Customer Success
• SaaS experience is required, telecommunications preferred
• Bachelor’s degree in a technology-related field
• Solid communication and presentation skills
• Proven cross-functional leadership abilities
Elevate customer success at the company, enhancing product utilization and supporting key clients in Kitchener!
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📌 Manager, Customer Success - Hybrid Role (Kitchener)
🏢 United States Digital Space
📍 Kitchener