Elevate customer interactions as the Service Writer with Joe Johnson Equipment in Nisku, Alberta. Drive satisfaction by accurately managing work orders and facilitating service processes.
This permanent position demands a customer-focused individual with strong organizational skills. The Service Writer will liaise between customers and our service department, identifying needs, creating detailed work orders, and ensuring smooth service workflows. Collaborating with technicians and various departments is essential for timely repairs and high customer satisfaction.
Key Responsibilities:
• Serve as main contact for customers via phone, email, and in-person
• Document customer concerns and service requests thoroughly
• Collaborate with technicians on repair quotes and timelines




• Open, update, and close work orders with accuracy
• Verify warranty eligibility and documentation completeness
Requirements:
• 3+ years in a Service Writer or similar role
• Proficient in service management software and Microsoft Office
• Robust customer service and relationship-building skills
• Mechanical aptitude preferred
• High school diploma required; post-secondary preferred
Become a vital part of the team, ensuring seamless service and satisfaction at Joe Johnson Equipment in Nisku.
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📌 Customer-Focused Service Writer Nisku (Edmonton)
🏢 Federal Signal
📍 Edmonton