Elevate customer relationships as a Strategic Technical Account Manager at F12. Collaborate with internal teams to enhance client value and ensure seamless service delivery across top-tier accounts.
As a Technical Account Manager, you will report directly to the General Manager and play a crucial role in fostering relationships with approximately 30-35 key clients. You'll leverage the expertise of F12's VCIOs and internal stakeholders to address client challenges and propose tailored solutions. This position focuses on improving the overall customer experience through strategic business planning and technical advisory.
Key Responsibilities:
• Build purposeful relationships with key F12 accounts • Analyze client challenges and craft comprehensive roadmaps • Advocate for clients and resolve internal escalations • Define success measures for account plans • Advise clients on leveraging F12 products and services
Requirements: • Advanced business acumen and technical training • Background in technical troubleshooting or equivalent • Robust interpersonal skills for client engagement • Proactive, strategic thinking abilities • Effective communication skills in technical discussions
Cultivate a rewarding career by driving client success and enhancing their technology experience at F12. #J-18808-Ljbffr