Take on a crucial CRM Support Analyst role at RBC in Toronto. This full-time position focuses on managing complex Client Technology applications, enhancing your skills and contributing to a growing team.
As a pivotal part of the Production & Risk Services group at RBC, you will provide support for Client Relations Management systems and applications used by Global Investment Banking. This position requires solid technical knowledge, leadership skills, and collaboration with regional teams to ensure operational effectiveness and compliance in service delivery.
Key Responsibilities:
• Offer user-facing front office production support across multiple platforms • Manage release processes and coordinate bug fixes with developers • Collaborate closely with the Change the Bank team for Agile development • Engage with technical partners to maintain production stability • Document processes and issues in Confluence and Jira
Requirements: • 3+ years in Production Services roles • Bachelor of Science degree or equivalent • Solid experience in global enterprise systems • Understanding of ITIL principles and reporting standards • Experience with RHEL Unix and MS SQL
Utilize your expertise in CRM systems and banking applications to excel at RBC, impacting client service positively. #J-18808-Ljbffr
📌 CRM Support Analyst at RBC (Winnipeg)
🏢 RBC
📍 Winnipeg