Elevate your career with BC Public Service as a Senior Customer Service Representative in Smithers, BC. Engage directly with the public while leading a team in a welcoming, inclusive environment.
This full-time, in office role requires a strong commitment to delivering service excellence. You will supervise a team, provide in-person and phone services, and ensure fair, empathetic interactions. Experience in conflict resolution and high-paced customer service is crucial for success in this position.
Key Responsibilities:
• Lead and support a diverse team in service delivery
• Provide in-person and telephone services to clients
• Foster an inclusive and respectful environment
• Manage conflict and de-escalate challenging situations
• Ensure services are equitable for all constituents
Requirements:
• Grade 12 graduation or equivalent education
• Experience in supervising teams in high-volume environments
• Proficient in MS Office and digital tools
• Strong communication and interpersonal skills
• Willingness to travel to other work sites
Bring your leadership and customer service expertise to the BC Public Service in Smithers.
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📌 Senior Customer Service Representative in Smithers
🏢 British Columbia Public Service Careers
📍 Smithers