Elevate customer care at the company as the Senior Manager of Support Excellence. Spearhead AI integration and foster innovative support solutions in a hybrid work workplace.The Senior Manager of Support Excellence leads initiatives for Knowledge Management, Quality, and Learning & Performance services. In this role, you will oversee a team that ensures operational efficiency and drives transformative AI adoption. Your integrated vision will set benchmarks in customer support innovation and accountability, reporting directly to the Director of Business Planning & Central Operations.Key Responsibilities:
- Define an integrated vision for support excellence
- Execute on AI fluency across the organization




- Foster cross-functional leadership with operations and product teams
- Lead and develop a high-performing management team
- Establish accountability through comprehensive OKRsRequirements:
- 8+ years in support or operations
- 3+ years managing multiple teams
- Proven record of agile execution
- Cross-functional collaboration experience
- Strong executive presence and communication skillsBring visionary leadership in AI adoption and operational excellence to enhance customer support at the company.#J-18808-Ljbffr

📌 Senior Manager Of Support Excellence (Toronto)
🏢 United States Digital Space
📍 Toronto