Take your analytical skills to the next level as a Senior Analyst at Doane Grant Thornton. This role emphasizes credit note accuracy and exceptional client support through D365 Finance & Operations.
As a Senior Analyst in Practice Management Application Support, you will manage credit note requests, ensuring accuracy before processing. You will also provide analysis for support requests and enhance client experiences. Focus on delivering timely, skilled service while collaborating on process improvements.
Key Responsibilities:
• Manage and provide Tier 1 support for client billing requests
• Process credit notes accurately in D365 Finance & Operations
• Train peers on system usage and best practices




• Communicate effectively about system status and resolutions
• Collaborate to support ongoing process enhancement projects
Requirements:
• Post-secondary education plus 2 years in finance or administration
• Intermediate proficiency in Excel, Word, and Outlook
• Client service-oriented with strong problem-solving skills
• Excellent communication skills, both written and verbal
• Experience with Dynamics 365 and ServiceNow is beneficial
Bring your detail-oriented approach to enhance client satisfaction and operational excellence.
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📌 Doane Grant Thornton Senior Analyst Position (Calgary)
🏢 RPMGlobal
📍 Calgary