Join Vancouver Public Library as an IT Help Desk Technician, providing essential technical support to staff. This in-person role will utilize your troubleshooting skills to resolve IT issues effectively.

In this Information Technology Assistant position at the Vancouver Public Library, you will be a part of the IT Help Centre team. Your focus will be on assisting library staff with technology-related challenges, troubleshooting computer applications, and networking issues. You will work independently, ensuring adherence to guidelines while providing excellent customer service.

Key Responsibilities:



• Respond to internal IT support inquiries promptly • Troubleshoot issues related to computer hardware and software • Support the setup and maintenance of library technology • Deliver in-person assistance to troubleshoot complex issues • Communicate effectively with library staff and vendors

Requirements: • Completion of a computer sciences certificate program • Minimum 6 months experience in IT support or public service • Familiarity with library technology and systems preferred • Previous call center experience is beneficial • Valid driver's license for British Columbia

Leverage your technical knowledge to support Vancouver Public Library's mission through quality IT services. #J-18808-Ljbffr

📌 Vancouver IT Help Desk Technician (Winnipeg)
🏢 City of Vancouver
📍 Winnipeg