In this position you will be an escalation point on the ManagePoint team and responsible for deploying IT projects while reporting directly to the owner. This position will give you the ability to improve and strengthen on your skills and experience while also having direct input into projects, budgeting, and planning for ManagePoint and/ or our clients.What you'll doYou will be responsible for handling calls to the Service Desk on occasion and acting as an escalation point, triaging client issues or questions, and resolving or escalating them to vendors as required. You will also assist in leading IT Solution Architecture and Design as well as Quoting these solutions as IT Projects. You will also assist in the staging, configuration, deployment, and support of these Projects. The successful candidate will also get to explore the field through in office visits or service calls to client sites and assist in project implementation and rollouts such as new IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients on a regular and recurring basis.



We are growing steadily which is the driving force behind the addition of this role and look to create an environment for all who choose to work here to feel included and rewarded for their contributions as well as grow with the company.Qualifications10+ years experience working in the IT Industry or IT Service ProviderAbility to prioritize and resolve IT problems quickly and efficientlyInstall/ Support/ Maintain PCs and peripheral devicesArchitect and Install Server Solutions for various sizes of client requirementsWindows, Linux, and Mac OS KnowledgeProficient with Security such as Encryption and MFAStrong Customer Service and Empathy skillsDemonstrated Communication Skills both Oral and WrittenStrong understanding of Active Directory and Group PolicyFamiliar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPSStrong understanding of VMware, Proxmox, Hyper-V VirtualizationStrong Understanding of Networks (Wired and Wireless)Proficient with Microsoft Office, SharePoint, OneDrive, and TeamsG License and access to reliable transportationParticipate in Weekly On Call RotationAdditional QualificationsMicrosoft CertificationsStrong Understanding of Routing ProtocolsFirewall best practices and troubleshootingLinux OS such as Ubuntu, Redhat, CentOSCCNA or CCNP capableVoIP technology and use casesDatabase Creation, Management, Scripting#J-18808-Ljbffr

📌 Senior Technical Analyst (London)
🏢 ManagePoint Technologies
📍 London