Step into the role of Global Operations Specialist in Trust and Safety with Match Group. Focus on protecting users while managing escalations on dating apps such as Hinge and PlentyOfFish.
As part of the Global Operations team, your role will involve navigating complex trust issues and member support escalations. You will investigate reports, collaborate with Engineering on bug fixes, and enforce community standards. This position is pivotal in creating a safe and enjoyable experience for users across our platforms.
Key Responsibilities:
• Safeguard user experience by preventing policy violations
• Troubleshoot and resolve escalations related to safety
• Work closely with Engineering on app functionality improvements




• Gather and implement user feedback for continuous product enhancement
• Communicate with various teams to streamline responses
Requirements:
• Bachelor’s degree or equivalent education
• Minimum of 1 year in a related field
• Good familiarity with Zendesk systems
• Solid analytical and judgment skills
• Ability to handle multiple tasks in a high-pressure environment
Enhance user safety and project coordination efforts at Match Group as a Global Operations Specialist.
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📌 Global Operations Specialist in Trust & Safety (Vancouver)
🏢 Match Group
📍 Vancouver