Elevate your career at the Medical Council of Canada (MCC) as a Bilingual Service Agent. This full-time permanent hybrid position offers an opportunity to provide vital support to candidates and partners in a cooperative setting.
In this role, you will be instrumental in ensuring a smooth process for clients navigating examination services and document verification. Your exceptional bilingual skills in English and French will be crucial as you communicate effectively and deliver first-rate customer service. Join a dedicated team that values innovation and inclusivity.
Key Responsibilities:
• Deliver front-line support through various communication channels
• Manage account assistance, password resets, and inquiries
• Facilitate examination scheduling and eligibility confirmations




• Prepare and send out Educational Credential Assessment (ECA) reports
• Work with sensitive information while maintaining confidentiality
Requirements:
• 1–3 years of customer service experience in a relevant environment
• Fully bilingual in both English and French
• Robust Microsoft Office skills and adaptability to new systems
• Excellent organizational abilities to prioritize tasks
• Calm demeanor when handling multiple responsibilities
Utilize your skills to improve the client experience at MCC and support healthcare in Canada.
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📌 Service Agent with MCC - Bilingual Role (Ottawa)
🏢 Medical Council of Canada
📍 Ottawa