Join NTT DATA BCU as a Service Delivery Specialist in Burnaby, British Columbia, focusing on the Technical Service Desk. Enhance customer service through effective knowledge management and operational support.
You will manage resources and workflow to ensure top-notch service delivery while mentoring your team. With at least two years of experience in technical leadership, you will evaluate service quality and suggest actionable enhancements. This role requires comprehensive cooperation with clients and stakeholders for effective problem resolution.
Key Responsibilities:
• Mentor and allocate resources to technical service teams
• Develop and update essential knowledge management tools
• Handle customer escalations, ensuring swift resolutions




• Facilitate communication with business partners and government users
• Prepare daily performance and service volume reports
Requirements:
• Minimum of 2 years in a leadership position
• At least 3 years of technical troubleshooting experience
• Proven record of improving service delivery processes
• 2+ years in Knowledge Management applicable to service desks
• IT-related training or certification strongly preferred
Apply your leadership and cutting-edge skills to impact service delivery at NTT DATA BCU.
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📌 Service Delivery Specialist at NTT DATA (Burnaby)
🏢 NTT DATA North America
📍 Burnaby