Take charge as the Apps Support Lead Analyst, leading a professional team while ensuring top-tier support for production management applications. Drive system performance and collaboration across technology at Citi.
The Apps Support Lead Analyst role involves overseeing mission-critical Pega and AI platforms, guaranteeing system availability, and optimizing performance across environments. You will play a vital role in end-to-end incident management and vendor relationship oversight while partnering closely with senior stakeholders to refine support strategies and guidelines.
Key Responsibilities:
• Lead production support for Pega and AI platforms • Manage end-to-end incident resolution processes • Oversee vendor relationships and offshore services • Mentor junior engineers to enhance support quality • Develop automation scripts to improve system efficiency
Requirements: • 10+ years of relevant experience in support roles • Advanced experience in stakeholder management • Robust communication skills for technical discussions • Proven track record in project management • Capacity planning knowledge is a plus
Enhance incident management and drive top-notch operational efficiency in your role at Citi. #J-18808-Ljbffr
📌 Lead Support Analyst Production Management (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga
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