Wenco International Mining Systems ( www.wencomine.com ), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

We're currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). We're also open to remote candidates located within Eastern Canada.

The Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.

Key Responsibilities In Office:

Provide timely phone, email and remote access support for existing customers

Maintain duplicate system environments of existing clients for testing and troubleshooting purposes

Record/document all client issues through to resolution using Wenco’s issue tracking system

Plan and practice for system implementation and upgrade projects

Review and contribute to product documentation

Perform Triage Desk ‘1st line support function’

On Site:

Perform successful implementations and upgrades

Conduct site inspection and reports in preparation of deployments

Coordinate resources from mine staff as required

Provide one-on-one and classroom training on the use and administration of the system

Troubleshoot software, hardware and network issues

Experience & Knowledge

Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining

3-5 years in user and admin support for enterprise software, ideally in fleet management,



high-precision, or machine health systems

Experience with mining technology, real-time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration

Strong SQL skills; exposure to OpenTSDB, InfluxDB

Familiarity with GNSS/RTK systems and Wenco hardware platforms

Valid driver’s license

Skills & Abilities

Solid technical, analytical, and problem-solving skills.

Excellent communication, presentation, and client relationship-building skills.

Able to work independently or in teams, often in high-pressure, remote site environments.

Skilled in prioritizing and multitasking to meet customer/business needs.

Bilingual French/English skills are preferred

Travel

Extensive travel required (50%+).

Base salary of $80,000 - $90,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.

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📌 Technical Services Analyst (Winnipeg)
🏢 Wenco (a Hitachi Construction Machinery subsidiary)
📍 Winnipeg