Join New Era Technology as a Virtual Parking Enforcement Specialist, responsible for enforcing parking regulations across Canada. This role blends technical proficiency with solid customer service skills in a dedicated environment.
In this position, you will analyze electronic parking violations submitted by customer service representatives. It involves verifying vehicle information and maintaining meticulous records. Strong multitasking abilities and attention to detail are essential, along with effective communication skills in both English and French to serve our diverse clientele.
Key Responsibilities:
• Approve electronic parking violation submissions • Document vehicle owner information accurately • Layout and prepare infringement documents for mailing • Conduct research across municipal databases • Assist with hardware management and special projects
Requirements: • High school diploma or equivalent required • One year of customer service experience is mandatory • Familiarity with Genesys Contact Center platform preferred • Proficient in Microsoft Office Suite and relevant software • Fluent in English and French for customer interactions
Drive effective parking enforcement practices while leveraging your skills with New Era Technology. #J-18808-Ljbffr