Join Accenture Song as a Senior CCaaS Engineer to innovate customer service solutions with Amazon Connect and Google CCAI. This role focuses on scalable, intelligent integrations.
As a Senior CCaaS Engineer, you'll lead the design and implementation of comprehensive contact center solutions. Your technical prowess will be crucial in optimizing communication workflows and deploying AI-enhanced features across platforms. Collaborating with developers and stakeholders, you will ensure the highest standards of engineering excellence and project success.
Key Responsibilities:
• Configure and maintain Amazon Connect and Google CCAI solutions
• Develop agent-assisted capabilities using AI and natural language processing




• Integrate backend services and facilitate contact center migrations
• Support CI/CD implementation and infrastructure management
• Document technical processes and configurations for future reference
Requirements:
• Minimum 3 years CCaaS engineering experience
• Proven skills in Amazon Connect and Google CCAI
• Backend development expertise in Python, Node.js, or Java
• Proficient in cloud services and CI/CD practices
• Solid analytical and troubleshooting abilities
Drive forward-thinking projects that enhance client engagement at Accenture Song.
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📌 Senior CCaaS Engineer for Accenture (Toronto)
🏢 Accenture
📍 Toronto