Embrace a career in hospitality at Fairmont Chateau Laurier as a Part-Time Bilingual Royal Service Agent in Ottawa. Deliver exceptional service while communicating with guests in both official languages.
This role reports to the Royal Service & Loyalty Manager and requires proficiency in both French and English. Your main responsibilities include processing calls, managing wake-up calls, and providing information about hotel amenities. Delivering exemplary guest service is essential, and you'll assist in the training of recent colleagues while maintaining the hotel's communication systems.
Key Responsibilities:
• Provide friendly, engaging service to guests
• Process calls and manage in-room dining orders
• Organize daily amenity report and requests
• Create guest accounts and answer dining inquiries
• Assist with training new team members
Requirements:
• Fluent in French and English
• Experience in hospitality and Point of Sale systems
• Smart Serve certification required
• Outstanding guest service skills
• Available for overnight shifts
Become part of Fairmont's commitment to exceptional service and hospitality.
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📌 Part-Time Bilingual Royal Service Agent (Ottawa)
🏢 FAIRMONT
📍 Ottawa