Join GreenShield as a Bilingual Customer Service Supervisor, guiding a talented team towards achieving outstanding service levels. This role emphasizes employee engagement and operational excellence.

As a Bilingual Customer Service Supervisor at GreenShield, you'll be instrumental in shaping the performance of your team within the Contact Centre. You will lead around 15 Customer Service Representatives while promoting a culture centered on accountability and quality service. This role requires adept communication skills in both French and English to support a diverse and engaging setting.

Key Responsibilities:



• Supervise and develop Customer Service Representatives • Build a culture of accountability and quality standards • Lead coaching initiatives and performance evaluations • Manage shift schedules and workforce planning • Tackle any employee relations issues proactively

Requirements: • 3-5+ years in a leadership role in customer service • Experience in performance management and employee coaching • Fluency in both French and English is mandatory • Background in a unionized workplace is preferred • Familiarity with collective agreements and employee relations

Lead your team in delivering exceptional service while fostering a positive workplace culture at GreenShield. #J-18808-Ljbffr

📌 Bilingual Supervisor for Customer Service (Winnipeg)
🏢 Green Shield Canada (GSC)
📍 Winnipeg