Lead the Guest Experience team at Mission Hill Family Estate in West Kelowna, BC, as a Supervisor. This full time role focuses on delivering memorable winery experiences and operational success.
As a Guest Experience Supervisor, you will oversee day-to-day operations and ensure every guest feels valued. Your responsibilities include supporting the team, coordinating logistics, and promoting sales initiatives to enhance our premium offerings. By fostering a culture of excellence, you will help in creating extraordinary moments for guests and contributors alike.
Key Responsibilities:
• Oversee daily operations of the Guest Experience team
• Monitor service execution to ensure elevated guest interactions




• Manage reservations and hospitality logistics
• Promote wine club memberships and sales strategies
• Coach and mentor team members for optimal performance
Requirements:
• 2–5 years in guest experience or hospitality
• Experience in coaching and supporting service teams
• Excellent organizational and planning skills
• Ability to utilize hospitality systems
• Serving It Right certification preferred
Join Mission Hill Family Estate to enhance our luxury wine tourism experience for every guest.
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📌 Mission Hill Family Estate Experience Supervisor (Kelowna)
🏢 The Mark Anthony Group
📍 Kelowna