Lead a high-performance bilingual customer service team in a hybrid setting. Drive operational success and team development while managing complex escalations and key performance indicators.

We are seeking a Bilingual Call Centre Team Manager with 7-10+ years in customer service leadership. Your role will include overseeing daily operations, achieving service level agreements, and fostering a customer-focused culture. You will also design and implement training programs to enhance team performance and manage workforce planning effectively.

Key Responsibilities: • Lead and develop a high-volume customer service team • Oversee daily operations and KPIs, ensuring compliance • Resolve complex customer escalations and ensure effectiveness • Design and enhance training and coaching programs • Analyze performance data, driving continuous improvement

Requirements: • 7-10+ years in a call centre leadership role • Bilingual in English and French • Expertise in call centre operations and KPIs • Proven coaching and leadership skills • Solid analytical and problem-solving abilities

Guide the success of your bilingual team while ensuring operational excellence and customer satisfaction. #J-18808-Ljbffr

📌 Bilingual Contact Centre Team Manager (Winnipeg)
🏢 Miele Operations & Payment Solutions
📍 Winnipeg