Join Insight Global as a Customer Service and Collections Representative, where you’ll provide exceptional support in a contact center environment. Leverage your bilingual communication skills in French and English while working in a hybrid schedule.
Ideal candidates will manage inbound and outbound calls, delivering high-quality customer service and financial solutions. You will navigate a fast-paced atmosphere, drawing on empathy and patience to build robust relationships with clients. This role demands diligent documentation and strategic problem-solving.
Key Responsibilities:
• Manage customer calls with professionalism and empathy
• Resolve inquiries efficiently to ensure customer satisfaction
• Educate clients about services and financial options
• Maintain accurate records of interactions
• Communicate repayment options effectively
Requirements:
• Bilingual in French and English is essential
• Proven experience in a call center role
• Strong ability to handle high call volumes
• Comfortable in financial service environments preferred
• Ability to multitask and respond swiftly
Excel at connecting with customers while supporting Insight Global's mission.
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📌 Customer Service and Collections Representative (Mississauga)
🏢 Insight Global
📍 Mississauga