Lead technical implementations at Terminal as the first Customer Engineer. Focus on driving customer success and integration within enterprise accounts located in Toronto.

This high-accountability role emphasizes the post-sales process as a growth engine for Terminal. Your responsibilities include guiding enterprise customers through technical solutioning and integration design, while also developing comprehensive playbooks that ensure long-term success. Collaborating with a dedicated team, you’ll manage significant technical escalations and enable customers to achieve optimal product utilization.

Key Responsibilities:



• Guide customers through the technical path to production readiness • Facilitate effective integration and onboarding processes • Take ownership of technical escalations during implementation • Author essential production-readiness documentation • Build a customer engineer playbook for scaling future success

Requirements: • Proven experience with enterprise-level technical projects • Familiarity with APIs, data pipelines, and compliance • Robust skills in technical communication with stakeholders • High urgency in overseeing project timeliness • Preference for backgrounds in the telematics or data engineering sectors

Shape the future of Terminal's customer engineering landscape while achieving technical excellence and operational reliability. #J-18808-Ljbffr

📌 Technical Customer Engineer at Terminal (Winnipeg)
🏢 Socket.dev
📍 Winnipeg