Drive customer satisfaction as a Customer Service Specialist for Oldcastle, a CRH company, in Candiac, QC. This entry-level role focuses on handling inquiries and cooperating across teams.
As a Customer Service Specialist, you will manage customer relationships by responding to inquiries and overseeing order processing. Ideal candidates will have 1-2 years of relevant experience and demonstrate robust relationship-building skills. Working in this cooperative environment will allow you to showcase your dedication to customer-focused service and adaptability.
Key Responsibilities:
• Process customer orders and manage inquiries efficiently
• Deliver timely responses to calls and emails
• Inform customers about their order status effectively
• Collaborate with planning,



transportation, and engineering teams
• Create and manage cases in NetSuite for customer resolutions
Requirements:
• At least 1-2 years of office-related customer service experience
• Strong oral and written communication skills
• Proficient in Excel; familiarity with NetSuite is advantageous
• Detail-oriented and capable of multitasking
• Willingness to adapt to a diverse work environment
Seize the opportunity to grow your customer service skills with Oldcastle while contributing to a unified team effort.
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📌 Customer Service Role at Oldcastle (Candiac)
🏢 CRH Canada
📍 Candiac